AGAYA

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Privacy Policy

Effective Date: 01/09/2025
Last Updated: 12/09/2025

At Agaya Healthcare Center, we are committed to protecting the privacy of our patients, families, and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website www.agayahealthcare.ae, our services, and our staff.

1. Information We Collect

We may collect the following types of information:

• Personal Information: name, email address, phone number, child’s details (age, medical history) when booking an appointment or filling out forms.
• Technical Information: IP address, browser type, device information, and usage data collected automatically when you use our website.
• Health Information: Any information shared with us for clinical purposes is stored securely in compliance with UAE data protection laws.

2. How We Use Your Information

We use your information to:

• Provide healthcare and rehabilitation services.
• Schedule and manage appointments.
• Respond to inquiries and provide customer support.
• Improve our services and website experience.
• Comply with regulatory and legal requirements.

3. How We Protect Your Information

• All personal and medical information is stored securely and only accessed by authorized staff.
• Data is protected using industry-standard encryption and security protocols.
• We do not share or sell your information to third parties, except when required by law or with your explicit consent.

4. Sharing of Information

We may share limited information with:

• Healthcare professionals involved in your child’s care.
• IT and service providers who support our operations (under strict confidentiality agreements).
• Regulatory authorities when legally required.

5. Your Rights

You have the right to:

• Access and request a copy of your data.
• Request corrections to inaccurate information.
• Withdraw consent to data processing (where applicable).
• Request deletion of personal data, subject to medical record retention laws.

6. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:
📍 Villa 2 – 1st St – Al Barsha 2 – Dubai
📞 +971 50 207 5331
📧 info@agayahealthcare.ae